Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
All orders are processed within 2–3 business days after payment is confirmed.

What shipping options are available?
We offer three shipping options:
• Standard Shipping — $5.99, delivered in 5–8 business days
• Express Shipping — $12.99, delivered in 3–5 business days
• Free Shipping — on all orders over $50.00 (standard delivery)

Will I receive a tracking number?
Yes! Once your order is shipped, you'll receive a confirmation email with a tracking number so you can follow your package in real time.

Returns & Refunds

What is your return policy?
We want you to love your MugLivo purchase. If you're not satisfied, please contact us within the return window outlined in our Return & Refund Policy.

My item arrived damaged. What should I do?
We're so sorry to hear that! Please contact us with a photo of the damaged item and your order number, and we'll make it right as quickly as possible.

Products

Are your mugs dishwasher safe?
Most of our mugs are dishwasher safe. We recommend checking the product description for specific care instructions for each item.

Are your mugs microwave safe?
Please refer to the individual product page for microwave safety information, as it varies by design.

Contact

How can I get in touch with you?
You can reach us through our Contact page. We aim to respond to all inquiries within 1–2 business days.